Cycle Mechanic

Established in Nottingham in 1887 Raleigh is one of the world’s oldest and best-known bicycle brands. We are part of the Accell Group, a European based company, who own a collection of bicycle and accessory brands throughout Europe. Our partnership with the Accell Group allows us to share knowledge, technology and innovations between brands to deliver the best possible product for our customers.

Today Raleigh supplies the UK market with the major industry-leading bicycle brands of Raleigh, Haibike and Lapierre, as well as an exciting and extensive portfolio of accessories such as SRAM, RockShox, Saris, Selle Italia, Schwalbe, Continental, UVEX and Moon to name just a few.

Reporting to the Consumer Service Manager, we are seeking a Cycle Mechanic to join the team building consumer bikes and completing pre-delivery inspections, assessing and repairing returned bikes and assisting with warranty claims by ensuring customers bikes are returned in a safe and rideable state.

Key Responsibilites & Accountabilities

  • Define and understand key consumer groups for your brand or brands. Work with the Market Intelligence Manager to understand the key wants and needs of these consumer groups
  • Carry out the re-assembly, pre-delivery inspection and repackaging of product as required
  • Receive, assess and repair bikes returned by consumers and customers
  • Physically assess bike warranty claims from consumers and customers, and clearly communicate the results to our technical and warranty teams
  • Fully test returned batteries and electrical items before they are returned to suppliers for credits
  • Immediately report any product quality issues that arise to the quality team and assist with the development of sustainable corrective actions
  • Assess faulty and minor-damaged bikes for repair and sale
  • Utilise Bosch, E-motion, Shimano, Transx and Yamaha diagnostics software for e bike fault-finding and setting up
  • Maintain the stock recording system and returned product processing system
  • Ensure all tools and equipment are maintained in good working order and carry out all required safety checks at the designated intervals
  • Adhere at all times to the proscribed safe methods of working, use correct manual handling techniques and generally observe all health and safety rules and procedures
  • Ensure work areas are safe, clean, tidy and well organised
  • When operationally necessary, assist in other areas of the business

Experience, Skills & Qualifications

  • Good technical knowledge of bicycles and bicycle maintenance
  • Good understanding of the Raleigh UK bicycle range gained either professionally or through experience as a keen amateur
  • Good knowledge of electrical motors and other components of e-bike systems will be an advantage, although training will be given
  • Passionate about bikes
  • Take pride in producing high quality work
  • Have an active mind capable of assessing and diagnosing problems and think innovatively to resolve issues and improve processes

Benefits

  • Competitive salary package
  • 25 days annual holiday plus 8 days statutory holiday for full-time employees
  • Company Defined Contributions Pension Scheme
  • Staff discount on bicycle related products, including cycle 2 work benefits

If you feel this role is for you we would love to hear from you – please send your CV, covering letter and salary expectations to dianejarvis@raleigh.co.uk

Closing date for applications Friday 21st February 2020             

STRICTLY NO AGENCIES