Delivery

Your bike, delivered your way.

Opening Hours:

DayOpening Times
Monday - Friday 9am - 5pm
Weekends Closed
Bank HolidaysClosed

Home Delivery

Shipping charges

  • UK Delivery

    • Free delivery on all bikes

How does it work?

Electric Bikes

  1. Once you’ve found your dream bike, head to checkout and choose ‘Home delivery’ as your shipping method

  2. Type in your address details, click proceed to billing and finish your order

  3. After we’ve got your order, our Cytech-trained mechanics will build your brand new bike and carry out the necessary PDI safety checks

  4. So your bike can fit in the box, we’ll loosen the handlebars and turn them to one side

  5. DX will deliver your bike to your home (they’ll give you a tracking number to keep an eye on your bike’s journey)

  6. When your bike arrives, all you need to do is attach the ancillary items (such as pedals and baskets) and turn and tighten the handlebars. Don’t worry, we’ll include instructions for this bit

  7. Hop on and enjoy your ride!


Adult/Kids Bikes

  1. Once you’ve found your dream bike, head to checkout and choose ‘Home delivery’ as your shipping method 

  2. Type in your address details, click proceed to billing and finish your order 

  3. After we’ve got your order, we will pick, pack and dispatch your bike (without assembly) 

  4. DX will deliver your bike to your home (they’ll give you a tracking number to keep an eye on your bike’s journey) 

  5. When your bike arrives final assembly will be required. Don’t worry we’ve got you covered. Our step by step instructional video can be found here as well as our easy to follow instructions.

  6. Hop on and enjoy your ride! 


Lead times

For electric bikes: please allow up to 3-5 working days for your order to be built, safety checked and dispatched. You will receive an email from DX when your bike leaves us, advising a delivery date.

For adult/kids bikes: please allow up to 3-5 working days for your order to be dispatched. You will receive an email from DX when your bike leaves us, advising a delivery date.

Collect in store

Shopping during the festive period

Please note that orders placed between the 16/12/23 and 01/01/24 will begin shipping from the 02/01/24.

Shipping charges

  • UK Delivery

    • Orders over £20: Free

    • Orders under £20: £4.99

How does it work?

  1. Once you’ve chosen the perfect bike, head to checkout and choose ‘Collect in Store’ as your shipping method

  2. Fill in your postal code and find your nearest store

  3. Click proceed to billing and finish your order

  4. After we process your order, you’ll get an order confirmation with all the details you need from your chosen dealer

  5. The dealer will assemble your bike for free – when it’s ready, they’ll contact you to arrange a collection time

  6. For security, you’ll need to print your order confirmation and bring it with you (if you don’t have a printer, you can bring the order number along with a form of ID)

  7. The retailer will either stamp your confirmation or give you a dated receipt to acknowledge that your order has been collected

  8. Collect your bike in store and enjoy the ride!

Collect in Store: 7 working days lead time

  • Please allow up to 7 working days for your order to be delivered into the store.

  • The store will then build and inspect your bike

  • We recommend contacting the store of your choice to arrange an appropriate pick up time & vigilantly follow social distancing guidelines and any additional measures they have implemented.

Which stores are available for Collect in Store?

You can use our Store Locator to find the stores that provide Collect in Store.

*Periphery locations:

  • Scottish Highlands and Islands

  • Isle of Man

  • Isle of Wight

  • Northern Ireland

  • The Channel Islands

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