- FREE returns within 14 days
Returning a home delivery item
This is how it works
Contact Customer Service via e-mail (firstname.lastname@example.org) or phone (+441773532691) to notify us of your return. Make sure you do this within 14 days from the delivery date of your order as determined by TNT delivery reports.
Our customer service team will provide you with a returns number and arrange a collection slot.
Securely repackage your item(s) into their original packaging in time for the collection slot. If you are unable to repackage your product into its original packaging there will be a charge (£20 for bikes) to supply replacement packaging.
TNT will collect the item(s) from you. After that it usually takes one working day for the products to be delivered to Raleigh.
Once the item(s) arrive with Raleigh they will be inspected and your refund will be issued within 3 working days.
Non-faulty/ unwanted goods
Must be returned within 14 days of delivery for a refund. The return is not free of charge.
The goods should be:
In a saleable condition.
In their original packaging with all labels still attached.
Ensure you do not affix any labels or tape directly to the product packaging, only the external shipping packaging.
Raleigh is entitled to refuse the return or deduct any reduced value because of the product not being in the above condition.
A refund will be usually issued within 5 working days after the items have been received in our warehouse.
Can be returned within 30 days of delivery. This is free of charge.
After examination in our warehouse to validate the product is faulty, a full refund will be issued.
The refund will be issued within 10 working days after the fault verification.
Parts & Accessories: €5.99
How does it work?
When checking out, select 'Home delivery' as your shipping method
Provide your address details
Proceed to billing and finish your order
Your bike will be fully built and PDI safety checked by our Cytech trained mechanics here at Raleigh
After the bike has been built the handlebars will be loosened and turned to the side to allow the bike to fit in it's box
TNT will deliver your bike to your home (tracking of your order will be provided by them)
Attach ancillary items (such as pedals and baskets) and turn and tighten the handlebars of your bike (instructions are included, tools are not)
Enjoy your ride!
Full Fitted MudguardsBecause the British weather is less than predictable, full length mudguards protect you no matter what the weather throws your way.
Stylish Tan Wall 650B TyresRoll over obstacles in style with the 47c-wide tan wall tyres, perfect for tackling city streets or looser ground.
Smooth Weld Frame DesignSmooth welds give the Strada a sleek premium finish to complete the stylish look of the Strada range.
|Brake Lever||Integrated With Shifter|
|Brake Type||Aluminium V Brake, Black|
|Fork||Raleigh Steel Trekking Fork|
|Frame||Aluminium 6061 Smooth Welded Frame|
|Handlebar||Aluminium City Rise Bar, 640mm Width, with XLC logo, Black|
|Left Shift Lever||Shimano EF50 21 speed EZ Fire|
|Stem||Aluminium Quill, 25.4mm Diameter, 25deg Rise, Black|
|Mudguards||Eurofender Full Mudguards|
|Saddle||Selle Royal Essenza Moderate, with black rail, black|
|Seat Post||Aluminium Micro Adjust, 27.2mm Dia, 350mm Long, with XLC Logo, Black|
|Tyres||WTB Horizon, 650B x 47c, Tanwall|
|Wheel Set||650B aluminium doublewall rim, 36h, aluminium hub with Q/R, black|
|Chain||YBN S52, 7 speed, 1/2” x 3/32”|
|Crankset||Shimano TY301 48/38/28t, 170mm, Black|
|Number of Gears||21|
|Pedals||Raleigh ‘Anti Slip’, Resin, 9/16”, Black/Grey|
|Rear Derailleur||Shimano Tourney TY50|
|Sprocket||Shimano TZ50 14-34t|