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Felix Low step

£1,799.00

Motor

Bosch Active Line

Battery Range

62 miles

Frame Shape

Colour

Wheel size700c

Frame size

£1,799.00
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Returning
  • FREE returns within 14 days

Returning an item collected in store

How it works

  1. Before contacting the store you collected your item(s) from: contact Customer Service via e-mail (support@raleigh.co.uk) or phone (+441773532691) to notify us of your return. Make sure you do this within 14 days from the collection date of your order. This is to ensure that your refund is issued successfully.

  2. Our customer service team will provide you with a returns number.

  3. Return the bike to the store which you originally collected your item(s ) from.

  4. Raleigh will then liaise with our partner dealer who will repackage the product(s). Raleigh will also arrange collection from our partner dealer the next working day.

  5. Once the item(s) arrive with Raleigh they will be inspected and your refund will be issued within 3 working days.

Accessories

Non-faulty/ unwanted goods

  • Must be returned within 14 days of delivery for a refund. The return is not free of charge.

  • The goods should be:

    • Unused.

    • In a saleable condition.

    • In their original packaging with all labels still attached.

  • Ensure you do not affix any labels or tape directly to the product packaging, only the external shipping packaging.

  • Raleigh is entitled to refuse the return or deduct any reduced value because of the product not being in the above condition.

  • A refund will be usually issued within 5 working days after the items have been received in our warehouse.

Faulty items

  • Can be returned within 30 days of delivery. This is free of charge.

  • After examination in our warehouse to validate the product is faulty, a full refund will be issued.

  • The refund will be issued within 10 working days after the fault verification.

Returning a home delivery item

This is how it works

  1. Contact Customer Service via e-mail (support@raleigh.co.uk) or phone (+441773532691) to notify us of your return. Make sure you do this within 14 days from the delivery date of your order as determined by TNT delivery reports.

  2. Our customer service team will provide you with a returns number and arrange a collection slot.

  3. Securely repackage your item(s) into their original packaging in time for the collection slot. If you are unable to repackage your product into its original packaging there will be a charge (£20 for bikes) to supply replacement packaging.

  4. TNT will collect the item(s) from you. After that it usually takes one working day for the products to be delivered to Raleigh.

  5. Once the item(s) arrive with Raleigh they will be inspected and your refund will be issued within 3 working days.

Accessories

Non-faulty/ unwanted goods

  • Must be returned within 14 days of delivery for a refund. The return is not free of charge.

  • The goods should be:

    • Unused.

    • In a saleable condition.

    • In their original packaging with all labels still attached.

  • Ensure you do not affix any labels or tape directly to the product packaging, only the external shipping packaging.

  • Raleigh is entitled to refuse the return or deduct any reduced value because of the product not being in the above condition.

  • A refund will be usually issued within 5 working days after the items have been received in our warehouse.

Faulty items

  • Can be returned within 30 days of delivery. This is free of charge.

  • After examination in our warehouse to validate the product is faulty, a full refund will be issued.

  • The refund will be issued within 10 working days after the fault verification.

Shipping
  • Order online and pick up in store
  • Free Home Delivery for Bikes

Collect in store

Charges

  • UK Mainland: Free

  • Periphery Locations*

    • Bikes: £23.99

    • Parts & Accessories: £5.99

How does it work?

  1. When checking out, select 'Collect in Store' as your shipping method

  2. Fill in your postal code and select the most convenient dealer in the list

  3. Proceed to billing and finish your order

  4. The order will be processed and you will get an order confirmation with the details from the dealer

  5. An e-mail is also sent to the dealer with the customer information and the bike information

  6. The dealer will assemble your bike for free and contact you to arrange a convenient pickup time once the bike is ready

  7. For security: please print your order confirmation and bring it with you. If you are unable to print off the confirmation you will be required to take the order number along with proof of identification. The retailer will either stamp your confirmation or give you a dated receipt to acknowledge that your purchases have been collected.

  8. You can collect your bike in store!

Which stores are available for Collect in Store?

Please use our Store Locator to find the stores that provide Collect in Store.

*Periphery locations:

  • Scottish Highlands and Islands

  • Isle of Man

  • Isle of Wight

  • Northern Ireland

  • The Channel Islands

Home delivery

Charges

  • UK Mainland

    • Orders over £20: Free

    • Orders under £20: £1.99

  • Periphery Locations*

    • Bikes: £23.99

    • Parts & Accessories: £5.99

How does it work?

  1. When checking out, select 'Home delivery' as your shipping method

  2. Provide your address details

  3. Proceed to billing and finish your order

  4. Your bike will be fully built and PDI safety checked by our Cytech trained mechanics here at Raleigh

  5. After the bike has been built the handlebars will be loosened and turned to the side to allow the bike to fit in it's box

  6. TNT will deliver your bike to your home (tracking of your order will be provided by them)

  7. Attach ancillary items (such as pedals and baskets) and turn and tighten the handlebars of your bike (instructions are included, tools are not)

  8. Enjoy your ride!

*Periphery locations:

  • Scottish Highlands and Islands

  • Isle of Man

  • Isle of Wight

  • Northern Ireland

  • The Channel Islands

Description

The Raleigh Felix is the do-it-all electric hybrid bike, capable of tackling commutes with ease or providing a comfortable option for leisurely weekend rides. The Felix is a fully equipped bike with mudguards, a pannier rack and a kickstand as well as featuring front suspension to make riding over mixed terrains more comfortable. 7 speed Shimano gearing means you'll have the perfect option for all inclines; plus, with electric assistance available at the touch of a button, you're guaranteed to glide up hills with ease when you need the extra support. Available in both a low step and crossbar frame type.
Important
Please be aware that this bike is regulated in line with existing Electric Power Assisted Cycles regulations. Any modification to the bike will invalidate the guarantee and in particular any modification which increases the power of the motor and/or the top assisted speed of the bike may make the rider liable to prosecution. Excluding statutory obligations Raleigh will not be held responsible for any injuries incurred following any modification to this product.

Specifications

Brake TypeHydraulic Disc Brake
Brakes FrontTektro T385
ElectricYes
ForkSuntour Nex E25 Suspension Fork
FrameAlloy Frame AL6061
GripsComfort Grip
HandlebarComfort Rise Bar
HeadsetAhead Type
Left Shift LeverBosch Intuvia Controller
Product RangeFelix
RimAlloy Double Wall For Disc Brake
StemAdjustable
Weight24.5kg
BatteryBosch 300wh
Battery Charging Time2.5 hours
Battery IntegrationExternal
Battery Watts per Hour300Wh
Display BracketBosch Purion
MotorBosch Active Line
Motor PositionCentral
Range62 miles
SensorTorque And Speed Sensor
CarrierAlloy Rack
MudguardsFull Mudguards
SaddleSelle Royal Milo
Seat ClampQuick Release Alloy Clamp
Seat PostAlloy Micro Adjust 27.2
Front Wheel HubAlloy Disk Hub
Rear Wheel HubRaleigh Alloy Disc
Tubes700 X 38c Presta
TyresSchwalbe Road Cruiser With Reflective Stripe
Wheel Set700c On Alloy Disc Hub
Bottom BracketBosch Integrated in motor
ChainKMC X8
CranksetRaleigh Alloy Bosch Gen 3
DrivetrainChain
Gear ShiftDerailleur Gear
Number of Gears7
PedalsCity Anti Slip
Rear DerailleurShimano Altus
SprocketSunrace 9 Speed
Sprocket7 speed Cassette

Reviews

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