COVID-19 updates

Raleigh is open for business, but our services and those of our partners have been affected by COVID-19 and the increased demand for bikes and cycling accessories. Follow this page to see the latest updates.

Update as of 25th September, 2020

Home delivery: 3 working days lead time

  • For bikes: please allow up to 3 working days for your order to be built, safety checked and dispatched. You will receive an email from the courier when your bike leaves us, advising a delivery date.

  • For accessories: please allow 1-2 working days for your order to be dispatched.

Collect in Store: 7 working days lead time

  • Please allow up to 3 working days for your order to be delivered into the store.

  • The store will then build and inspect your bike.

  • We recommend contacting the store of your choice to arrange an appropriate pick up time & vigilantly follow social distancing guidelines and any additional measures they have implemented.

Customer services:

  • The best way to get in touch is to complete our Online Form.

  • Alternatively, you can get in touch via our Facebook or Twitter social media channels. PLEASE NOTE: all messages come through to the same system, so please only contact us via one method.

We know people are relying on us for a safe method of transport during these times. Over the past few weeks we’ve increased our capacity to meet this extra demand and we’ll continue to do so to ensure orders are shipped and queries are responded to as quickly as possible. Thank you for your patience in advance.