- FREE returns within 14 days
Returning a home delivery item
This is how it works
Contact Customer Service via e-mail (email@example.com) or phone (+441773532691) to notify us of your return. Make sure you do this within 14 days from the delivery date of your order as determined by TNT delivery reports.
Our customer service team will provide you with a returns number and arrange a collection slot.
Securely repackage your item(s) into their original packaging in time for the collection slot. If you are unable to repackage your product into its original packaging there will be a charge (£20 for bikes) to supply replacement packaging.
TNT will collect the item(s) from you. After that it usually takes one working day for the products to be delivered to Raleigh.
Once the item(s) arrive with Raleigh they will be inspected and your refund will be issued within 3 working days.
Non-faulty/ unwanted goods
Must be returned within 14 days of delivery for a refund. The return is not free of charge.
The goods should be:
In a saleable condition.
In their original packaging with all labels still attached.
Ensure you do not affix any labels or tape directly to the product packaging, only the external shipping packaging.
Raleigh is entitled to refuse the return or deduct any reduced value because of the product not being in the above condition.
A refund will be usually issued within 5 working days after the items have been received in our warehouse.
Can be returned within 30 days of delivery. This is free of charge.
After examination in our warehouse to validate the product is faulty, a full refund will be issued.
The refund will be issued within 10 working days after the fault verification.
Parts & Accessories: €5.99
How does it work?
When checking out, select 'Home delivery' as your shipping method
Provide your address details
Proceed to billing and finish your order
Your bike will be fully built and PDI safety checked by our Cytech trained mechanics here at Raleigh
After the bike has been built the handlebars will be loosened and turned to the side to allow the bike to fit in it's box
TNT will deliver your bike to your home (tracking of your order will be provided by them)
Attach ancillary items (such as pedals and baskets) and turn and tighten the handlebars of your bike (instructions are included, tools are not)
Enjoy your ride!
The Pioneer Trail is designed for comfort and practicality both on and off road. The comfortable upright riding position makes it a pleasure to ride and since the bike comes fully equipped with a kickstand and colour matched pannier rack and mudguards you're ready to go straight from the shop.
The Pioneer's frame boasts a high quality finish with unique metallic paint colours and silver highlights giving the bike a stylish look to match its practical nature. Adjustable height handlebar and stem provides flexibility for the rider and the plastic scuff protection panels on either side of the Selle Royal saddle means you can lean your bike against a wall or other rough surface without having to worry about causing damage to your bike.
The 60mm travel front suspension fork means you will be able to tackle the bumpier roads or the weekend trail rides with ease and in comfort. The 27.5" wheels featured on the Pioneer Trail are fitted to a standard size frame thus allowing high volume Kenda tyres which provide better grip when running at a lower pressure which decreases the chances of pinch flat punctures.
With wide ranging 21 speed Shimano Tourney gears you will find it easier to find the right gear to get you up and down the hills. Plus, the Shimano EZ Fire shifters makes shifting between gears simple and fast.
Available in either a crossbar or low step frame design.