Your new Raleigh bike is under warranty the moment you purchase it from an approved Raleigh stockist or from right here on our website.
Your warranty gives you:
5-year cover on the bike frame against cracking due to manufacturing defect
2-year cover on electrics, such as motors and batteries
12-24 month cover on non-wearable parts, such as handlebar, saddle or stem
Note that your warranty is only valid if you are the original purchaser. It is non-transferable.
All components are subject to wear and tear, and there are some situations which are not covered by your warranty, these include but are not limited to:
Damage of failure due to accident, misuse, lack of servicing or neglect
Normal wear and tear
Improper assembly or maintenance
Modifications, alterations or installation of parts not originally on the bike as sold
If you have an issue that is covered by your warranty and have purchased your bike from a bike shop, then please contact them in the first instance.
If you purchased your bike direct from the Raleigh website or from us at an event, please complete the online form here.