Contact us

Please note that due to the ongoing situation with Covid-19 we are currently experiencing a high volume of requests and have a limited number of customer support agents available. It may take up to 5 working days to return your message.

If you have a query or need help from our consumer services team, we politely request that you only submit one message, either via our contact form or social media. Submitting multiple enquiries may result in your query taking longer to respond to.

Thank you for your patience in advance.

Order enquiries

Due to increased demand, as a result of Covid-19, we have temporarily closed our phone lines. The best way to get in touch is to go to our online form.

Opening Hours:

DayOpening Times
Monday - Friday 9am - 5pm
Weekends Closed
Bank HolidaysClosed

Public enquiries

Raleigh has always been a great supporter of the local bike shop, especially when it comes to buying bikes and accessories or answering questions.

We know that you are happier customers when you receive advice and support face to face. For that reason we recommend that your first stop for customer service or warranty questions should be with your local Raleigh store.

Our stockists are experts at dealing with issues and answering questions that come up and they can rely on our next day delivery service to make sure you have the products you need on time.

If you have any other enquiries please speak to one of our customer service team by filling out our contact form.

Trade enquiries

If you’re a bike shop owner, or looking to become one, and you’d like to apply for an account please email or call 01773 532600. Please do not send public enquiries to this address.

Media & PR

It’s not that we’re shy, it’s just that our small team is inundated with requests and bombarded with junk mail. So much so that it becomes hard to filter the great opportunities from the not-so-great. For that reason we don’t publish our media and PR contact details.

Information on old Raleigh bikes

The records for a large proportion of our older bicycles are held by Nottinghamshire County Council and we can’t easily access them. We also get the most obscure requests for long-forgotten vintage bikes which would take forever in a day to find. We simply can’t answer queries about vintage bicycles but we are pleased to recommend several people who can:

Raleigh Bike dating

Raleigh Building / Special Products (Pre-1970's) Tel: 01256 765 454

Brooklands Transport Museum

Featuring a collection of over 50 vintage Raleigh bicycles Tel: 01932 857381

General information - Raleigh in the United States - Raleigh in Canada - Accell, Raleigh's parent company