Prices charged will be the ruling price at time of placing orders.
 
Prices are only firm when the order has been confirmed.
 
All prices include VAT where applicable (Current Rate 17.5% 1/1/04)
 
We reserve the right to amend prices dependent upon market forces. (Upwards or Downwards).
 
VAT
 
All prices include VAT where applicable at the UK rate of 17.5%. Although customers from the Channel Islands do not have to pay VAT, we are unable to deduct it from the order so we will collect it and pass it on to Customs and Excise in the normal way.
 
Special Offers

At any one time we may have 2 types of special offers:

• Limited Time period – these will be shown with an offer end date and after this time the items will revert back to normal Retail Prices. The price you pay is that which is confirmed at time of order confirmation not delivery. In the event that we run out of stock before the offer ends the item will be removed from sale and if you have placed an order that we cannot fulfil we will try and offer you an alternative or refund your money.
• While Stocks Last – these items will stay at the reduced price until all stock has been sold.

New Products

At any time we may have New Products categorised into 2 types:

• Coming Soon – These items are not yet in Stock and will be advertised on our site prior to our first deliveries arriving. You will not be able to order this item until it comes into stock
• Just Arrived – These items are in stock and available to order in the normal way.

End of Line Stock

In the event that we run out of stock after your order has been confirmed on an item that is end of line, we will try and offer you an alternative or refund your money. 
 

• Direct home delivery - Direct home delivery means your purchases will be sent direct to your door. If you choose to receive a bike using this method please note it will not be fully assembled. You will be responsible for assembling, and safety checking your bike. (click here for assembly instructions)
• Collect in store - You may not want to assemble your bike and check it for safety. We have a network of independent cycle shops across the country who are experts at setting up bikes. The professionals there will assemble your bike, check it and make sure it is set up, safe and ready to ride. All free of charge. When your bike is ready the store will contact you, on the email address or telephone number you have provided, to arrange a convenient time for you to come in and collect your purchases. For security reasons you must bring along your order confirmation before the retailer will let you take your purchases. The retailer will either stamp or give you a dated receipt to acknowledge that your purchases have been collected. If you are unable to print off the confirmation you will be required to take the order number along with proof of identification.

Confirming your order

This is the last screen before payment, and your last chance to go back and make changes to your order. Click on proceed to payment to go to our secure payment site.

Final confirmation

If your payment is successful, you will be redirected to the on screen order confirmation. You will also be sent a copy via email. At this stage you will be given a unique order number which you will need for any correspondence with us. If you selected collect in store you will need your order confirmation when you pick up your purchases. You can either print out the order confirmation page or the email you receive. 
  

• Place your order before 11.30am on any working day* and your purchases should be delivered within 2 working days*. (UK Mainland Only)
• Place your order after 11.30am on any working day* and your purchases should be delivered within 3 working days*. (UK Mainland Only) 
• Northern and Republic of Ireland, Islands and Scottish Highlands – add a further 2-3 days onto the above UK Mainland Service.

*Working days are Monday – Friday excluding bank holidays.

What happens if I am not in when my purchases arrive?

If you are not in when your purchases arrive a card will be put through your letter box. This will give you details of the courier’s local depot. You can then contact them to arrange a time to pickup from them or redeliver to your door.

Collect In Store
 

• You will need to allow an extra 5 days onto the times quoted above for your goods to arrive at store.
• If you have ordered a bike then the store will then need time to build the bike for you so it is ready to ride.
• When your bike is ready the store will contact you, on the email address or telephone number you have provided, to arrange a convenient time for you to come in and collect your purchases.  

• UK Mainland +
• Northern and Republic of Ireland #
• Islands & Scottish Highlands #
• Channel Islands*

+ For parts and accessories under £49.99 a £4.99 charge will apply
*There is a charge (£15 for parts and accessories and £15 per bike) for direct home delivery to the Channel islands,
#Scottish highlands and islands, Isle of Man, Isle of Wight, Northern and republic of Ireland there is a charge (£4.99 for accessories and £10 per bike)

Sorry we do not offer a home delivery service overseas.

• UK Mainland
• Islands & Scottish Highlands
• Channel Islands*

There is a charge (£10 for parts and accessories and £10 per bike) for store pick up in the channel islands.

Sorry we do not do collect in store in Ireland or overseas.
 

• Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
• All returns must have a completed returns form
• Bikes – unless faulty, a returned bike must be as new and un ridden – Please ensure that the size is correct and that you are happy with your bike before riding it. 
• A bike must be returned to us in the original box , with all protective internal packing still in place on the bike to protect it from scratching and damaged. The box needs to be re sealed securely to fully protect the bike on its return journey.
• If accessories have been fitted to the bike, then it is no longer new and in a saleable condition, so you will not be able to return it to us unless its faulty.
• You will need to pay the cost of returning goods to us and the following will apply: o Bikes - £25 charge will be applied. We will arrange a courier to collect the bike from you. o Accessories – these can be mailed directly to us at the address below, but you must have a completed returns form and we would recommend you use recorded delivery or registered post to return items so as to cover yourself against loss. 
  Returns address:
  Raleigh UK Limited,
  Church Street,
  Eastwood,
  Nottingham,
  NG16 3HT. FAO: Internet Returns Department 
• If you live locally you could return it in person to our security team. Gates are open Monday – Friday 9 – 5. They will take charge of your purchases and give you a receipt. Please note our security team are not authorised to inspect your bike and it will still take 5 working days to process your return. To return goods click here.

• Fault due to manufacturer defect – the retailer will then repair the item under warranty Free of Charge and advise you when it will be completed ready for collection. If the item cannot be repaired then a replacement will be agreed with yourself.
• Fault due to customer abuse – the retailer will then advise you of the cost of the repair and it will be at your discretion if you wish to have your purchase repaired. If after following the above procedure you are un happy with the outcome then please contact us on the contact us page – stating the action your have taken and the reasons you are unhappy and we will look into your claim. If you live locally you could return it in person to our security team. Gates are open Monday – Friday 9am – 5pm. Please note our security team are not authorised to inspect your bike and it will still take 5 working days to process your return.

• This happens at the end of the checkout process when you press the confirm order button.
• Full payment for the order will be taken when you confirm the order. This includes all items even if some are not available for immediate despatch.
• Prices charged will be the ruling price at time of placing orders. Prices are only firm when the order has been confirmed.
• Raleigh will send you an order confirmation detailing your pending delivery and amount paid. 
• The contract for sale is created at this point.

• If you purchases have left Raleigh click here and follow our returns policy 
• If items have not been despatched then we will cancel your order and credit back your credit card in full. Confirmation of this transaction will be sent to you.

Non Collection of Products

If you have chosen the Collect in store option we will notify you of the date that the goods will be ready in store for collection. We undertake to hold these goods for you for 30 days from the notified collection date. If after 30 days you have still not collected your goods then we are entitled to regard the contract for the goods as cancelled and we will have the right to dispose of the goods as we see fit.

Description of Products

Each product purchased is sold subject to its product description. There may be additional specific conditions relating to a product including, without limitation, terms and conditions concerning warranties, after-sales service and guarantees.

Warranty

All items purchased from Raleigh are covered by the manufacturers warranty. To return faulty goods click here.

Charging your Card

We will charge you for all items ordered when we confirm your order.

Email Address Confidentiality

Raleigh will only use your email address to communicate with you. All your details are treated as strictly confidential and will not be passed to third parties.

Card detail Confidentiality

Raleigh do not store any of your credit or debit card information. All of our transactions are securely processed externally by Barclaycard Business. Please visit their web site for full details.

Privacy from 3rd Parties

We will not pass your information to any third parties. 

Severance

If any part of the terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.

Law

The terms and conditions shall be governed by and constructed in accordance with the laws of England and we both irrevocably submit to the exclusive jurisdiction of the courts of England.