Buying from us Online

Out of Stock Lines

An indication will be displayed if there is no stock available for online ordering. The item may still be available from your local dealer. Please use the Dealer Locator on this site to find their contact details.

End of Line Stock

In the event that we run out of stock after your order has been confirmed on an item that is end of line, we will try to offer you an alternative or refund your money.

Which items are available to order online?

When navigating around the site each item you view will have an indication of whether stock is available. Only items in stock are available to order.

Special Offers

At any one time we may have 2 types of special offers:

Limited Time period – these will be shown with an offer end date and after this time the items will revert back to normal Retail Prices. The price you pay is that which is confirmed at time of order confirmation, not delivery. In the event that we run out of stock before the offer ends the item will be removed from sale and if you have placed an order that we cannot fulfil we will try to offer you an alternative or refund your money.

While Stocks Last – these items will stay at the reduced price until all stock has been sold.

VAT

All prices include VAT where applicable at the current UK rate. Although customers from the Channel Islands do not have to pay VAT, we are unable to deduct it from the order so we will collect it and pass it on to Customs and Excise in the normal way.

Pricing

Prices charged will be the ruling price at time of order placement.

Prices are only firm when the order has been confirmed.

All prices include VAT where applicable.

We reserve the right to amend prices dependent upon market forces. (Upwards or Downwards).

Charging your Card

We will charge you for all items ordered when we confirm your order.

Description of Products

Each product purchased is sold subject to its product description. There may be additional specific conditions relating to a product including, without limitation, terms and conditions concerning warranties, aftersales service and guarantees. Product descriptions may be subject to change without notice.

Your Right to Cancel An Order

Whether you have chosen Direct Delivery or our Collect in Store option, you are entitled to cancel this contract if you so wish. However, our aim is to supply goods from stock and on a 48 hour carrier so it is likely that goods will already be on their way to you. If this is the case the following will apply:

If your purchases have already left Raleigh UK please follow our returns policy by clicking here.
If items have not been despatched then we will cancel your order and credit back your card in full. Confirmation of this transaction will be sent to you.

Order Acceptance

Payments will be accepted or declined at the end of the checkout process when you press the Submit Payment button.

Full payment for the order will be taken at this point. This includes all items even if some are not available for immediate despatch.
Prices charged will be the ruling price at time of placing orders. Prices are only firm when the order has been confirmed.
Cyclelife will send you an order confirmation detailing your pending delivery and amount paid.
The contract for sale is created at this point.