Returns

Replacement Items

A replacement item will automatically be ordered and we will advise you of the expected delivery date. If for whatever reason this date is not acceptable to you then please inform us using the Contact Us page on this site and we will cancel the replacement order and refund your card for the cancelled item.

Returns process

We will process your return as soon as it arrives – but please allow 7 working days.

Unwanted Items

You have the right to withdraw from your purchases within 30 days. This "cooling off" period expires 30 days after the day you received your goods.

Please note, you may not use goods that you have received before deciding to withdraw from the purchase.

If you are returning an unwanted item then you will need to pay the postage costs to return it to us. You must remember to follow the returns procedure and complete a returns form before returning anything.

If you wish to return a faulty item, you can take it to the retail partner chosen for you when placing your order – they are qualified to inspect items and bikes on our behalf and to agree with you the next course of action.

We recommend you use recorded delivery or registered post to return items to cover yourself against loss.

Manufacturers Warranty

All goods supplied by Raleigh, whatever the brand are covered by manufacturers warranty.

As part of our online order process the Cyclelife dealer nearest to your delivery postcode will be chosen automatically as the partner for warranty inspection. Please contact or visit this retail partner (details of which are on your original order confirmation) they can inspect your bike or goods and arrange directly with us the recommended course of action. This could be any one of the following depending upon inspection:

Fault due to manufacturer defect – the retailer will then repair the item under warranty, free of charge and advise you when the item will be ready for collection. If the item cannot be repaired then a suitable replacement will be agreed with yourself.

Fault due to customer abuse – the retailer will then advise on the cost of the repair and it will be at your discretion if you wish to have your purchase repaired. If after following the above procedure you are unhappy with the outcome then please contact us via the Contact Us page on this site – stating the action you have taken and the reasons you are unhappy. We will then look into your claim. If you live locally you could return the item in person to our Security Team. Gates are open Monday – Friday 9am – 5pm. Please note that our Security Team are not authorised to inspect your bike and it will still take 5 working days to process your return.

Returns Procedure

Simply follow and complete our returns procedure by clicking here before sending back the goods, stating what the fault is. Once we receive the goods and completed returns form we will credit your card for the goods and postage and despatch a replacement item. If you live locally you could return the item in person to our Security Team. Gates are open Monday – Friday 9am – 5pm. Please note that our Security Team are not authorised to inspect your bike and it will still take 5 working days to process your return.

Returns Policy

You must return the item to us within 30 days. Simply follow and complete our returns procedure before sending back the goods. Returned goods must be unused, in a saleable condition in their original packaging with all labels etc still attached. Once we receive the goods and completed returns form we will despatch a new order for the different size or colour you requested.

If you live locally you could return the item in person to our security team. Gates are open Monday – Friday 9am – 5pm. Our Security Team will take charge of your purchases and give you a receipt. Please note that our Security Team are not authorised to inspect your bike and it will still take 5 working days to process your return.

Faulty Products

Bikes – unless faulty, a returned bike must be as new and un-ridden – Please ensure that the size is correct and that you are happy with your bike before riding it.

Bikes must be returned to us in the original box, with all protective internal packing still in place on the bike to protect it from scratches and damage. The box must be re-sealed securely to fully-protect the bike on its return journey.

If accessories have been fitted to the bike, then it is no longer new and in a saleable condition, so you will not be able to return it to us unless it is faulty.

You will need to pay the cost of returning goods to us and the following will apply:

Bikes – A £25 charge will be applied. We will arrange a courier to collect the bike from you.

Accessories – these can be mailed directly to us at the address below, but you must have a completed returns form and we would recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

Returns address:

Raleigh UK Limited,
Church Street,
Eastwood,
Nottingham,
NG16 3HT. FAO: Internet Returns Department

If you live locally you could return the item in person to our security team. Gates are open Monday – Friday 9am – 5pm. Our Security Team will take charge of your purchases and give you a receipt. Please note that our Security Team are not authorised to inspect your bike and it will still take 5 working days to process your return.

Full details are available here.

Refunds

Raleigh is happy to refund or exchange any item purchased via our online shops, cyclelife.com and shopraleigh.co.uk, but your return must be within 21 days. Full details are available here. Please ensure you have followed the full returns procedure which will ensure your return can be processed in a timely manner. Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.